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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kristi

Kristi

March 30, 2024

1  out of  5
rating by Kristi
"Absolutely terrible customer service. Was told they forgot to bill me in February then when I told them I didn't understand why I'm paying 200 a month instead of my $98 she hung up and then told me its because it's easier to walk away nd write it down yet they didn't even try writing it down until I reached out after being hung up on. I definitely Switched agents"
We responded:
"We strive to do our best with customer service, but evidentially did not meet to your expectations. I hope that you find the right agent to help you achieve your goals and we will continually strive for better customer service. "
Profile photo of Kristen Taylor

Kristen Taylor

February 9, 2023

2  out of  5
rating by Kristen Taylor
"The service is ok, but it seems like the girls up front do all the work with little recognition."
We responded:
"Thank you for the review Kristen! I have to take this opportunity to say how proud I am of my team. I sometime assume that everyone knows how important they are to this business and to me. I give them 5 stars! Thanks for bringing this to my attention. Kelly Cloyd"
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Diane Jones

February 2, 2023

5  out of  5
rating by Diane Jones
"Love having Kelly as my agent. She’s always very helpful and reliable, if she’s not available her staff is awesome and can answer any questions!"
We responded:
"Thank you, Diane for the 5 Star review! We love working with our customers and being part of the community!"
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Johnathan Mingus

September 30, 2022

5  out of  5
rating by Johnathan Mingus
"Excellent service and Kelly saved me a TON of money. 10/10 would recommend to anyone."
We responded:
"Thank you Gus! Appreciate your business!!"
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Nichole Taylor

April 14, 2022

5  out of  5
rating by Nichole Taylor
"Morgan Shelton was wonderfull! She answered all of my questions She made it easy for me to understand, professional, and considerate! Thank you Morgan!"
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Nicole Banister

March 18, 2022

5  out of  5
rating by Nicole Banister
"Everyone is VERY nice!"
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Courtney Nussbaum

November 3, 2021

5  out of  5
rating by Courtney Nussbaum
"Everyone in the office is very kind and knowledgeable. I go to them for advice and about a million questions. They always take the time to understand my needs and concerns then make recommendations. I never feel like they are pushing me for a sale or anything like that but talking through what may or may not be helpful for me and my goals. I would highly recommend Kelly's office."
We responded:
"Thank you Courtney!"
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Scott Johnson

October 2, 2021

4  out of  5
rating by Scott Johnson
"They were very polite, and supplied me with the insurance quotes for comparing rates."
We responded:
"Thank you Scott! Appreciate your reply."
Profile photo of Chris Coats

Chris Coats

April 7, 2020

5  out of  5
rating by Chris Coats
"I have been with a different insurer for many years but contacted Kelly’s office as I felt I wasn’t getting a good deal and I was right! I worked with Julie (who was extremely knowledgeable and helpful) and will be moving all of my policies to State Farm. Not only was the State Farm pricing a vast improvement but if everyone there is as pleasant as Julie then you can expect great service!"
We responded:
"Thank you Chris! We really appreciate your review and will always strive to continue the great service!"
Profile photo of J. Monday (Chili)

J. Monday (Chili)

March 7, 2020

5  out of  5
rating by J. Monday (Chili)
"Awesome staff, very helpful in times of need"
We responded:
"Thank you! We appreciate your business!"
Profile photo of Brandon Cloyd

Brandon Cloyd

June 20, 2019

5  out of  5
rating by Brandon Cloyd
"Always helps me with all my questions and gets me the best rate possible! Highly recommend!"
We responded:
"Thank you Brandon! Appreciate your business."
Profile photo of Jeremy Gulley

Jeremy Gulley

June 20, 2019

5  out of  5
rating by Jeremy Gulley
"Couldn’t be happier!"
We responded:
"Thanks Jeremy!"